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Frequently Asked Questions
Usage & Standards
All Mela & Kera products are made in Canada.
Yes, anyone can enjoy Mela & Kera.
Because our formulas are designed to be both effective and kind to the scalp and hair, they’re even safe for children’s more delicate hair and skin — we recommend age 5 and up. That said, as with any product, we recommend doing a quick patch test before full use, especially for very young children or those with known sensitivities.
Yes, in fact, Balayage Exceptionnel is designed specifically for colour-treated hair and the unique challenges you may experience with treatment.
Weightless hydration is core to all Mela & Kera products, so you can always expect that. When it comes to our collections, Touche Velours is a smoothing and softening treatment that tames frizz and adds velvety softness, making it perfect for dry, unruly hair. On the other hand, Balayage Exceptionnel is a restorative treatment designed specifically for colour-treated and highlighted hair, helping to repair damage and extend colour vibrancy.
- Shampoo 250ml - 50 applications/washes
- Conditioner 200ml - 40 applications/washes
- Shampoo/Conditioner 975ml - 160 applications/washes
- Smooth Ends 50ml - 40 applications
- Blowout Creme 125ml - 30-35 applications
- Wave Foundation 130ml - 30-40 applications
Amounts vary based on hair porosity, texture, and styling needs. A little often goes a long way, especially with concentrated formulas like Smooth Ends and Blowout Crème. For best results, start with less and add as needed.
Yes, it’s formulated for a rich lather.
Yes, you can mix and match our products to create a ritual that works best for your hair — and everything shares one scent, so there won’t be competing notes. Many of our clients and stylists love combining products, like using Smooth Ends with Blowout Crème to boost moisture, protection and style. Just be mindful not to overload the hair with too much product at once — we recommend starting with small amounts to find the perfect balance.
Mela & Kera is designed to work beautifully on all hair types — from fine and straight to thick, curly, and textured, delivering healthy, manageable hair for everyone. It’s especially great for colour-treated, chemically processed, textured, and natural hair, helping to restore moisture, reduce frizz and improve manageability.
Mela & Kera products are gentle, lightweight, and free from harsh ingredients, making them safe to use on all types of hair extensions without causing buildup or damage.
Can Mela & Kera be used on Keratin-treated hair?
Yes, all of our products are Keratin-safe.
All of our products are colour-safe and keratin-safe, provide heat protection, delay colour fade and reverse damage caused by colour processing, UV rays, environmental factors and aging.
At Mela & Kera, we care deeply about healthy hair and a healthy planet. Sustainability isn’t just something we think about, it’s something we build into everything we do. From our 100% vegan formulas to our packaging and shipping choices, we’re doing our part to reduce emissions and make more responsible choices for the future.
No, we are and have always been cruelty-free.
Yes, absolutely — our 975 ml backbar options have a pump for ease of use in the salon.
Orders
Yes, we ship all over the world from our warehouse in Toronto. Shipping costs will apply, and will be added at checkout. We offer free shipping over certain thresholds, so stay tuned for shipping offers and other promotions.


