Privacy Policy

Your privacy is important to us at Mela & Kera. This policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase.

Information We Collect

We collect information such as your name, email address, shipping and billing address, phone number, payment details (securely processed), order history, and customer service interactions. We may also collect device and browsing information, such as IP address and browser type.

How We Use Your Information

Your information is used for order fulfillment and delivery, customer communications and support, improving our products and website, providing marketing communications (with your consent), and ensuring the security of our site.

How Your Information Is Shared

We do not sell your personal information. We may share data with trusted third parties for order fulfillment, website operation, payment processing, and marketing analytics—always under strict confidentiality and data security requirements.

Your Rights and Choices

You may access, update, or delete your personal data by contacting support@melaandkera.com. You may unsubscribe from marketing emails at any time. You may also request information about our use of your data.

Cookies and Tracking

We use cookies to improve your online experience. You can disable cookies in your browser, though some features may not work as intended.

Data Security

We use industry-standard measures to safeguard your data. Payment information is handled securely and encrypted.

GDPR Notice (Residents of the European Economic Area)

If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, correct, or erase your personal data

• The right to restrict or object to certain processing of your data

• The right to data portability

• The right to lodge a complaint with your local supervisory authority
  We process your information for purposes such as fulfilling contracts (your order), legitimate business interests, or with your consent. Please contact us at support@melaandkera.com for any GDPR-related requests.

CCPA Notice (California Residents)

If you reside in California, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, or sell

• The right to request deletion of your personal information (with certain exceptions)

• The right to opt-out of the sale of your personal information

• The right to non-discrimination for exercising your CCPA rights
  Mela & Kera does not sell your personal information. If you wish to exercise your rights under the CCPA or have questions, please email support@melaandkera.com. We will respond to verifiable requests within the time frame required by law.

“Do Not Sell My Personal Information”

As required by the CCPA, we provide a clear way for California residents to opt out of any potential sale or sharing of personal information. Please contact support@melaandkera.com or visit our “Do Not Sell My Personal Information” page.

Policy Updates

We may update this policy as needed. All updates will be posted here with a revised date.

Contact Us

For privacy-related questions or to exercise your data rights, please contact support@melaandkera.com.